Our Returns Policy


Pet and Country: 28 Day Returns Policy

Returns

Need to send something back to us? No problem, here's what to do...

 

UK RETURNS

You can return an item to us within 30 days for either a refund or an exchange. Simply fill out our returns form and send it along with your item to the free post address on the link below:

Download Returns Form Here

(Please note: the Free Post returns label is applicable for UK customers only)

 

REPUBLIC OF IRELAND

You can return an item to us within 30 days for either a refund or an exchange. Simply fill out our returns form and send it along with your item to the address below:

Pet & Country
16 Finvoy Road,
Ballymoney,
Co Antrim,
BT53 7JE,
United Kingdom

In the event that you are unable to print the returns form, don't worry!  Simply include a note to advise your name, address and contact telephone number, and detail why you are returning and what option you would like our returns team to take (e.g. refund or exchange).

 

INTERNATIONAL 

You can return an item to us within 30 days for a refund only. There is no free returns service provided for international orders. Simply fill out our returns form and send it along with your item to the address below:

Pet & Country
16 Finvoy Road,
Ballymoney,
Co Antrim,
BT53 7JE,
United Kingdom

In the event that you are unable to print the returns form, don't worry!  Simply include a note to advise your name, address and contact telephone number, and detail why you are returning.  Our returns team will then issue a full item refund.

In the unlikely event that you have to make a return as a result of a product fault, or error on our behalf, we will issue you with a refund of any return postage costs you may incur.

If you have any queries regarding the return of any item, please do not hesitate to get in touch with our team - we are happy to help!

  Email: info@petandcountrystore.com

  Telephone: 0845 565 0933

Calls cost 5p (or 5p per minute) plus your phone company's access charge.  Our Sales team and Customer Service team are operational between Monday to Friday 9am to 5pm (GMT).