- Experts in Everything Pet
- 100% Customer Satisfaction
- Fast Delivery
We endeavour to dispatch all orders received before 12 midday on the same day (Excluding weekends). Orders placed after 12 midday will leave the following working day. Please note: during busier sale periods (Boxing Day/January Sale/Black Friday) there may be a delay in dispatch of orders.
The website updates stock on an hourly basis to make sure that in the majority of cases, the items you order will be in stock. However, in the event of an item being out of stock, we will contact you regarding this.
Please note our office business hours are Monday to Friday 9am to 5pm, all orders placed at the weekend will be processed and dispatched on a Monday.
Once your order has left our warehouse, the responsibility for the goods passes onto the carrier. However, we constantly monitor our carrier’s performance, so that you are assured of the best service at the most competitive rate. Damages and shortages must be notified to us as soon as noticed. We also recommend that when signing for parcels, customers sign for the parcel as unchecked or damaged (if damaged) so that in the unlikely event there is a problem we can resolve this quickly and effectively.
Please inform us, when ordering, if there will be no one available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, a delivery card should be left for you to arrange a time and date for delivery. Your cooperation in this would be much appreciated.
Delivery to International Countries
In most cases for international deliveries we use UPS, DHL or Royal Mail. Please allow up to 10 days for delivery, we are not liable for any customs & import charges your country puts on imports. We recommend checking with your Government border & Imports departments before placing orders, to check what charges may be incurred and restriction your country may have against certain goods. Please also note the website will automatically calculate your postage for international orders. In some cases, the postage may be incorrect. If this is the cases we will contact you before shipping the goods.
Pet & Country Customer Service
UK Sales Tel: 0845 565 0933