Terms and Conditions


Pet and Country Terms and Conditions

Help & Advice

Pet & Country is for you and your pet. If you want friendly, impartial advice please feel free to call us up. Our dedicated sales team have been trained on the brands and products we sell and will gladly help however we can.

No Quibble Guarantee

We believe that our products are of the highest standard possible for the price we charge, and we try to provide the best possible service to you. Every product you buy from us is backed by our No Quibble Guarantee. If you are not completely satisfied with your purchase, simply call us within 30 working days of purchase, return the item unused and in its original packaging and we will arrange for its replacement or refund (Excluding carriage charges).

Card Payments

Exchange rates around the world do vary all the time so payments made to Pet & Country are always taken in UK pounds (£) Sterling. Other Currency shown on the website are approximates according to daily currency exchange rate. Banks and other Payment methods may use other exchange rates.

Fast Efficient Delivery

Place your order before 12:00pm for guaranteed dispatch that day (Mon-Friday), subject to payment and items being in stock. Delivery is free on web orders if the order value is over £60 to the UK & Ireland.

Conditions of Sale

We aim, through bulk buying and constant price monitoring to give you the most competitive prices. Please let us know if you feel that this is not the case. Owing to supplier price increases and changes in currency exchange rates, we reserve the right to change prices at any time.

False Orders

All attempts to place false orders or attempts to deceive will be and are reported to the police. We take every measure possible to make sure we catch fraudulent orders and have a high success rate of doing this.

Liability

We accept no liability for loss and/or damage to property or purely economic loss resulting from use of products sold. This does not affect your statutory rights where these may differ. As with all provisions in this document they are set out in accordance with the law of the United Kingdom and most particularly that of Northern Ireland.

Our Guarantee

We believe that our products are of the highest standard possible for the price we charge, and we try to provide the best possible service to you. If you are not satisfied with your goods for any reason, please get in touch either by telephone or by e-mail within 14 working days of receiving the goods. Call our sales team for assistance with your return.

Product Disclaimer

Images are shown for illustration purposes only and actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products with superior products at short notice. Pet and Country reserves the right to cancel orders and refund customers' money at any time due to pricing errors or other issues relating to accidental misinformation or online errors.

Clothing & Footwear Sizing

Please note as we are a UK Company, all of our clothing and shoe sizes are in UK Sizes. Where possible we have included a Size Chart on each product to enable you to choose the correct size. Please ensure you check the sizing before ordering.